How can we help you?
Guides and answers about your project, your account and your exchanges with Hello Archi.
General questions
1 section · 4 articlesClients
3 sections · 10 articlesStarting a project
Submitting your project, the discovery appointment, and what happens next.
2 articlesQuotes and payments
Reading a quote, signing it, spreading payments, tracking your invoices.
2 articlesFollowing your project
The stages of the building work, who does what, and how exchanges happen.
6 articlesProfessionals
4 sections · 10 articlesConsultations and applications
Receiving an invitation, replying to it, sending the client a quote.
2 articlesPortfolio and testimonials
Publishing your projects and asking a client for a testimonial.
2 articlesSubscriptions
Plans, changing plan, accepted payment methods.
3 articlesWallet and withdrawals
Checking your balance, requesting a withdrawal, understanding the timings.
3 articlesArchitects
1 section · 2 articlesCompanies
1 section · 2 articlesLatest articles
Hello Archi notifications: what you get, and what you do notFive events, never a name or an amount, and a setting that belongs to each device. Enough to decide with your eyes open.Account and privacy3 minHow do I turn notifications back on after refusing them?If you turned notifications down, your browser will never ask again. Here is how to undo that choice, browser by browser.Account and privacy3 minCancelling my subscriptionWhere to cancel, when the cancellation takes effect depending on your plan, and how to reverse your decision.Subscriptions2 minThe SEPA mandate: what it is for, and when to sign itA SEPA mandate authorises direct debits from your account. On Hello Archi, a single mandate covers both the wallet and the yearly subscription.Wallet and withdrawals1 minAsking a client for a testimonialA testimonial is requested through a link you send your client. You read it, and you publish it or not. It is distinct from a review, which is outside your control.Portfolio and testimonials1 min
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